Luxury Housekeeping & Estate Care, Tailored to Your Home
Maison SANA provides luxury housekeeping & estate care for exceptional homes across Norfolk, combining meticulous attention to detail, complete discretion and trusted personal oversight to ensure every residence is beautifully maintained and effortlessly cared for.
Trusted to Care for Exceptional Homes
DBS Checked Professionals
Fully Insured & Protected
Absolute Discretion & Confidentiality
Personally Overseen by Estate Director Santa Kauzon
The Pursuit of Perfection
Why Maison SANA
We bridge the gap between high-end hospitality and private residential management. Our commitment to discretion, meticulous attention to detail, and a deep understanding of refined living ensures your property remains an effortless sanctuary, protected and curated to the highest standards.
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Personal Stewardship
Santa and Giles founded Maison SANA with a shared vision: to provide a level of property care that matches the refinement of the homes they serve. With backgrounds in high-end hospitality and estate management, they bring a meticulous eye for detail and an unwavering commitment to discretion and excellence. Their personal oversight ensures that every residence is treated with the same respect and attention as their own.
Vested in Confidence
Absolute Security
Discreet oversight for the world's most notable estates. We uphold a standard of silence and service that ensures your privacy is never compromised.
“Finding someone we could genuinely trust with our home was incredibly important. From our first consultation, Maison SANA exceeded every expectation. The level of care, organisation and professionalism is outstanding.”
James & Elizabeth – North Norfolk
“We have been using Maison SANA’s services for several years, and Santa has consistently exceeded our expectations. Her professionalism, attention to detail and genuine care for our home give us complete confidence whenever we’re away.
One occasion that truly stood out was my wife’s birthday. I called Santa from overseas and simply asked if she could take care of everything. She organised every detail beautifully—from preparing the house and arranging fresh flowers to ensuring everything was perfect for our arrival. I didn’t have to worry about a single thing because I knew it was all in safe hands.
That level of trust is priceless. Santa is always proactive, dependable and committed to delivering the highest standards. Maison SANA isn’t just a housekeeping service; it’s complete peace of mind. We wouldn’t trust anyone else with our home.”
— Private Homeowner, Norfolk
Kind Words
“Maison SANA has completely transformed the way we care for our home. Every visit is carried out with exceptional attention to detail, and we always return to a beautifully presented property. Santa is professional, discreet and completely reliable. We couldn’t recommend Maison SANA more highly.”
Private Residence Owner – Norwich
“The transition to Maison SANA has been seamless. Their proactive approach to estate care allows us to enjoy our time in Norfolk without ever worrying about the maintenance or security of our property. An absolute luxury.”
Estate Client – Burnham Market
Start the Conversation
We’re always happy to hear from you. You can use the form below, or reach out directly at ✉️ sana@maisonsana.co.uk or ☎️ +44 7411 159197.
Availability & Appointments
Your enquiry is handled in confidence, and we’ll reply promptly to find a time that works for you.
Luxury Housekeeping & Estate Care for Exceptional Residences Across Norfolk
Maison SANA provides discreet private home and estate management for homeowners who expect uncompromising standards, complete confidentiality and meticulous attention to every detail.
Subtle. Refined. Perfectly kept.
From the meticulous care of expansive estates to bespoke private housekeeping, we offer a sanctuary of order and elegance. Discover a new standard of refined property stewardship below.
Every visit is carried out with professionalism, reliability, and the utmost respect for your home.
Premier Selection
Exclusive Services
Trusted care you can rely on. Bespoke management for the most discerning homes.
Comprehensive Detail: The Signature Clean
A superior deep-cleaning experience designed specifically for Norfolk's premier homes. By focusing on every intricate surface, we restore your living space to a refined, gallery-level state of order and tranquility. Maison SANA combines elite care with sophisticated management, reshaping your residence into a flawlessly polished retreat maintained to the most exacting standards of excellence.
- The Signature Clean
The definitive standard for a perfectly curated residence.
As our most thorough restorative offering, The Signature Clean is an intensive process tailored for the unique needs of luxury homes. Our specialist team addresses every room with absolute precision, ensuring an immaculate environment that reflects true quality and care.
This aesthetic restoration goes far beyond standard cleansing. We focus on the preservation of high-value finishes and architectural details that define an exceptional home, delivering a level of clarity and polish that is simply unmatched.
This service is highly recommended as a foundation for our Curated Housekeeping Membership, or as a seasonal refresh to maintain the sanctuary-level atmosphere of your estate.
Included scope:
• Intensive, top-to-bottom room detailing
• Culinary and wellness spaces restored to showroom condition
• Careful removal of environmental dust from delicate surfaces
• Specialist treatment for glass, metallic accents, and mirrors
• Precision cleaning of ornate fixtures and crown moldings
• A bespoke plan designed around the specific layout of your home
Every Maison SANA service is delivered with the same meticulous standards, discretion and care.
Curated Housekeeping – Full Membership Outline
Enjoy the serenity of a residence that remains in a constant state of perfection. Our bespoke housekeeping plans provide recurring, high-touch care that ensures every detail of your sanctuary is preserved with total confidentiality and precision. Maison SANA memberships are crafted for those demanding reliability, excellence, and an effortlessly polished home environment.
- Membership Tiers
Essential Membership
Tailored for boutique residences and pied-à-terres.
Includes:
• Bi-weekly professional housekeeping (2-hour sessions)
• Fresh linen service
• Culinary and spa-area detailing
• Surface restoration and vacuuming
• Priority scheduling access
• Preferred rates for specialized care
Signature Membership
Refined care for primary residences and country retreats.
Includes:
• Weekly comprehensive housekeeping (2.5-hour sessions)
• Wardrobe management and pressing
• Full linen rotation
• Interior organization
• Inventory replenishment (client-led)
• Tier-one scheduling
• 10% reduction on lifestyle support
Prestige Membership
The ultimate stewardship for private estates.
Includes:
• Multiple weekly stewardship visits
• A dedicated lead housekeeper
• Haute-couture wardrobe and laundry care
• Periodic restorative deep cleans
• Comprehensive arrival staging
• Boutique guest-ready preparation
• Seamless integration with Manor Asset teams
• Elite concierge priority
Member Advantages
All Maison SANA Housekeeping Members benefit from:
• A trusted, consistent housekeeper
• Bespoke scheduling
• Reserved booking windows
• Exclusive member pricing for additional detailing
• Full access to the broader Lifestyle and Estate portfolios
• Detailed property status bulletins (for second homes)
Additional Services
• Restorative deep cleaning
• Gourmet appliance detailing
• Architectural glass polishing
• Bespoke organization projects
• Seasonal guest changeover management
Every Maison SANA service is delivered with the same meticulous standards, discretion and care.
Premier Private Personal Stewardship & Support
Maison SANA offers an elite Personal Assistant service for discerning households that demand time-efficiency without sacrificing privacy. We manage the intricacies of your daily life with unparalleled professionalism and quiet effectiveness. From complex travel logistics to refined home administration, we act as your dedicated proxy to ensure every obligation is met with grace. Our bespoke support services encompass: • Executive schedule and appointment oversight • Curated travel itineraries and transport coordination • Management of exclusive reservations and event access • Procurement of luxury goods and thoughtful gifting • Comprehensive household administrative duties • Provision of secure errands and specialist collections • Coordination of guest hospitality and private events • Oversight of estate contractors and technical arrivals • Automotive maintenance and fleet logistics • Seamless home delivery and inventory auditing • Reliable pet concierge and boarding arrangements • Custom lifestyle requests fulfilled with precision Each engagement is uniquely calibrated to your lifestyle, upheld by the unwavering discretion and master-level standards synonymous with Maison SANA. True luxury is the gift of time, secured by a partner you can trust implicitly.
- Our Arrival Preparation Service Includes:
• Expertly dressed beds featuring the finest artisan linens
• Sanctuary-ready bathrooms with fresh, plush towel sets
• Reconditioned kitchens and fully replenished pantries
• Intelligent climate optimization for seasonal comfort
• Atmospheric lighting curated for a serene entry
• Holistic property airing and air purification
• Gourmet refrigeration stocking based on personal tastes
• Multi-point safety and cleanliness verification
• Custom floral design and personalized arrival gestures
Bespoke Home Staging
We recognize that every grand residence has its own character. Maison SANA provides a tailored readiness framework, ensuring your environment is synchronized with your specific arrival rituals. From precise water temperatures to specific vintage refreshments, we handle the minutiae that turn a house into a home.
Distinguished Care
Our service interweaves technical precision with a high-touch, dependable methodology. We believe luxury resides in the invisible details, allowing you to settle into your Norfolk residence with total ease.
Arrival Membership Tiers
Essentials Entry
Security verification, thermal regulation, illumination settings, and core room staging.
Refined Returns
Comprises all Essentials plus kitchen provisioning, waste clearance, and a final aesthetic audit.
Master Suite Arrival
Our premier package including full grocery integration, bespoke floral displays, and luxury welcome amenities.
Supplemental Offerings
• Personal Provisioning: Bespoke culinary procurement
• Estate Floristry: Monthly or seasonal botanical rotations
• Curation Services: Luxury hampers and cellar stocking
• Chauffeur Integration: Coordination of professional transit
• Rapid Response: Fast-track preparation for short-notice visits
• Third-Party Liaison: Management of artisan trades and upgrades
Every Maison SANA service is delivered with the same meticulous standards, discretion and care.
Manor Assets
Safeguarding and maintaining the long-term value of your primary or secondary Norfolk estate. Maison SANA provides an all-encompassing estate management solution for premier residences. We serve as your dedicated property advocate, delivering high-touch oversight that balances technical precision with absolute privacy. From orchestrating complex maintenance schedules to managing on-site personnel, we ensure your home operates at its peak without requiring your constant attention. Our Manor Assets program is bespoke to each estate, focusing on the preservation of architectural integrity and the seamless functioning of household systems. We manage the logistics so you can simply enjoy the sanctuary of your home. Our extensive management includes: • Strategic building and fabric maintenance • Grounds, garden, and landscape preservation • Professional reporting and systematic property audits • Oversight of specialist contractors and renovations • Recruitment and management of domestic staff • Protection of high-value interior assets and inventories • Rigorous security protocol and access management • Seasonal planning and weather-related preparation • Comprehensive utility and service coordination • 24/7 emergency property response • Expert logistical support for arrivals and departures • Consistent stewardship focused on property longevity Maison SANA offers the highest level of care for Norfolk’s most significant properties, providing owners with unmatched reliability and peace of mind. Every Maison SANA service is delivered with the same meticulous standards, discretion and care.
- Tailored Estate Management
Signature Service Features:
• Structural System Maintenance: Expert monitoring of building health and technical assets
• Landscape & Exterior Stewardship: Superior care for estate grounds and horticultural features
• Project & Artisan Management: Directing specialist trades for renovations and delicate repairs
• Personalised Staff Coordination: Professional leadership for your on-site household personnel
• Security & Privacy Audits: Detailed inspections to uphold the highest levels of estate safety
• Seasonal Adaptation: Preparing the property for changing use and environmental conditions
• Administrative Management: Meticulous record-keeping of service histories and property costs
• Estate Logistics: Discreet handling of procurement, deliveries, and large-scale coordination
Property Stewardship
Maintaining the excellence of your secondary residence requires consistent, highly professional oversight. At Maison SANA, we offer a premier stewardship program designed to safeguard your Norfolk property during periods of vacancy. Our meticulously structured visits provide more than just security; they ensure your home’s delicate systems and architectural integrity are preserved through proactive monitoring. By identifying minor issues before they escalate, we provide international homeowners with absolute assurance that their sanctuary remains in peak condition, perfectly managed by experts dedicated to the finer details of estate care.
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Included in Each Stewardship Visit:
• Rigorous Security Protocols: Thorough validation of all entry points, alarms, and perimeter security.
• Technical Infrastructure Checks: Monitoring of essential utilities, HVAC systems, and plumbing to prevent failures.
• Interior Climate Management: Adjusting airflow and humidity to protect high-value furnishings and finishes.
• Management of Residence Logistics: Mail redirection, refuse oversight, and coordination of deliveries.
• Exterior Aesthetics Oversight: Reviewing the condition of gardens and frontage to ensure a refined appearance.
• Tailored Status Documentation: Digital reports featuring high-resolution visuals provided post-inspection.
Member Advantages:
• Access to a Private Stewardship Liaison
• Customised Visit Cadence (Weekly, Bi-weekly, or Monthly)
• Rapid Response for Property Emergencies
• Exclusive Access to Vetted Master Tradespeople
• Seamless Synergy with Signature Cleaning and Arrival Services
• Unwavering Standard of Privacy and Data Protection
Every Maison SANA service is delivered with the same meticulous standards, discretion and care.
Our Promise
Every home is unique. We deliver thoughtful, discreet, and dependable care that protects your investment and enhances your everyday living—so you can enjoy your home without the demands of managing it.
Start the Conversation
We’re always happy to hear from you. Share a few details in the form below, or get in touch directly at ✉️ sana@maisonsana.co.uk or ☎️ +44 7411 159197.
Availability & Appointments
We’ll treat your details with complete discretion and get back to you as soon as we can to arrange a time that suits you.